Proven Results.
Real Transformation.
Customers
From global telcos to financial giants, TrustPortal empowers leading organisations to digitise complex operations, reduce costs, and deliver standout customer and employee experiences.
Featured Case Study
Telefónica: €50M Year-on-Year Savings
Challenge
Telefónica needed to digitally transform its 12,000-seat contact center—handling over 200,000 daily interactions—without replacing existing infrastructure.
Solution
TrustPortal orchestrated AI, robots, and agents across all channels, delivering real-time guided workflows and seamless self-service.
Outcomes
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€50 million in savings in Year One
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39% OPEX reduction
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85% agent adoption within weeks
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30% drop in attrition
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+5 point CSI improvement
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Enabled remote work with zero disruption
"Customer care is our obsession. Quality is our obsession. Human workers working hand in hand with digital workers is the way we’ve transformed our customer care areas. Our people feel their work is better with digital workers and the results are incredible."
JAVIER MAGDALENA
Director of Automation and Process Simplification Telefónica
Featured Case Study
EDF Energy: 98% Process Completion Across 40+ Services
Challenge
EDF aimed to accelerate front-office operations, reduce training times, and improve customer experience without disrupting legacy systems.
Solution
TrustPortal automated over 40 processes with guided digital UIs and AI-driven workflows.
Outcomes
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98% process completion rates
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Faster and more accurate service delivery
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Reduced advisor training requirements
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Enhanced multi-channel engagement
"TrustPortal intelligently orchestrates our virtual workforce, co-working with our advisors to transform over 40 front -office processes, into faster, more efficient, higher quality services - across multiple channels."
NIELS ROBERTS
Chief Information Officer EDF
Featured Case Study
Major FS Organisation: $24M Direct Savings from Claims Transformation
Challenge
Large US insurer sought to modernise and automate end-to-end claims processing to improve speed and reduce manual effort.
Solution
TrustPortal delivered intelligent orchestration across existing systems and robots—without code changes or new softwaree.
Outcomes
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$120M total value generated
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$24M directly attributed to TrustPortal
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50% faster claims resolution
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Improved customer and employee experiences
Impact Snapshot
Measurable Impact at Scale
Before vs. After:
EDF aimed to accelerate front-office operations, reduce training times, and improve customer experience without disrupting legacy systems.
Metric | Before TrustPortal | After TrustPortal |
|---|---|---|
Manual Tasks | High | Replaced by guided automation |
Attrition | 30%+ annually | Reduced to 10% |
CSI Scores | Flat or declining | +5 point increase |
Agent Onboarding | 3 months | 3 weeks |
Email Response Time | 10+ minutes | <1 minute |
Call Handling Time | 10–15 minutes | <5 minutes |
“TrustPortal helped us radically improve operational performance while reducing training and attrition. It’s been a game-changer.”
— Head of Operations, Large utility UK”
Our Customers
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