HyperMail Resolution
Solution
Beyond triage: Automate the entire email lifecycle - from understanding and data gathering across systems to full resolution.
Go from reading emails to resolving them - automatically
Most email automation tools stop at routing. HyperMail Resolution from TrustPortal takes it much further -fully automating email journeys from receipt to resolution, even in complex, legacy environments.
With TrustPortal’s GenAI Workbench, HyperMail Resolution empowers organisations to extract intent, trigger the right processes, and deliver outcomes - not just auto-responses. And it all works with your own LLM, in a safe, compliant, and human-in-the-loop way.
HyperMail Resolution
Why HyperMail Resolution?
Beyond triage: Automate the full email lifecycle — from reading to resolution
Use your own LLM(s): Keep control of your data and IP
Launch in days, not months: No heavy training, no costly ramp-up
Safe, supervised AI: Built-in guardrails and full human oversight
Works in any environment: Legacy or modern, even without APIs
Live email-to-resolution automation with RPA, MiniBots, and GenAI seamlessly orchestrated
How It Works
HyperMail Resolution
1.
Read & Understand
HyperMail Resolution uses GenAI to read incoming emails, extract intent, and identify required actions.
2.
Validate & Decide
AI and rule-based logic assess data, verify requests, and prepare for execution — humans stay fully in the loop when needed.
3.
Automate the Action
Trigger robots, APIs, or backend systems to fulfill the request — even where APIs don’t exist.
4.
Respond with Confidence
HyperMail Resolution generates and sends contextually appropriate replies, confirmations, or updates — all in real time.