Contact Center Transformation
Solution
Transform every customer and agent interaction — even in the most “messy” IT environments.
Redefining Contact Center Efficiency at Scale
TrustPortal delivers real, measurable transformation across contact centers by orchestrating people, robots, digital services, and AI — without requiring a single system to be replaced.
Whether you're running legacy telephony, cloud CCaaS, or hybrid infrastructure, our HyperAutomation platform integrates seamlessly to reduce call times by over 50%, improve service quality, and drastically lower operational costs — all in weeks, not months.
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Contact Center Transformation
What Makes It Different?
50%+ reduction in call handling time across any channel
Deploy in weeks, not months — rapid time to value
30%+ OPEX reduction through intelligent automation
No rip and replace works with your existing CCaaS, CRM, backend systems, IVR, and more
Supports all channels voice, web, chat, mobile, and email
Scales effortlessly from small teams to 12,000+ seat operations
How It Works
Contact Center Transformation
1.
Pre-Call Automation
TrustPortal surfaces data and pre-fills forms in real time — generating a full Customer 360° view before the call is even allocated. The complete context is ready and screen-popped to the agent the moment the call begins, enabling faster, smarter, and more personalised interactions.
2.
In-Call Acceleration
Journeys are simplified, forms are pre-validated and context-aware, reducing clicks, repeat questions, and human error.
3.
Post-Call Completion
Wrap-up tasks are handled automatically — no waiting, no re-keying
4.
Channel Flexibility
Web, mobile, IVR, chatbot, and human channels are all fully supported, dynamically routed, and optimised.